Terms and Conditions

1. Registration and confirmation

1.0 Galapatours.com is an online service of

ventura TRAVEL GmbH
Kottbusser Damm 103a
10967 Berlin
Phone +49 30 6167558-0
Fax +49 30 6167558-18
Managing Director: André Kiwitz

Registered in the commercial register at Charlottenburg District Court, HRB 91577

Please compare the imprint for more details on our company.

1.1. With the application to a cruise the applicant offers the ventura TRAVEL GmbH the conclusion of a travel contract orally, by telephone, in writing, by fax, post or electronically on the registration forms from the on-line reservation (access is confirmed electronically). The travel contract is realized with the acceptance of the registration by ventura TRAVEL GmbH. ventura TRAVEL GmbH informs the customer about the conclusion of a contract with a written reservation confirmation.

1.2. If the content of the travel confirmation deviates from the content of the registration, this is expressly pointed out in the travel confirmation. The ventura TRAVEL GmbH is bound to the new offer for 10 days. The contract comes into existence on the basis of this new offer if the applicant explains the acceptance in writing, orally or by achievement of the deposit or the final payment within this term.

1.3. The registration is realized through the applicant also for every participant listed in the registration. The applicant is the same way responsible for the contract obligations of the above mentioned participants as well as for his own contract obligations, in case he/she made him/herself responsible and has taken over the obligation by explicit and separate explanation.

1.4. Which achievements are agreed by contract, arises from the achievement descriptions and from the relation-taking information in the travel confirmation.

1.5. The ventura TRAVEL GmbH expressly reserves itself to explain a change of the achievement descriptions from essentially entitled, considerable and not predictable reasons before completion of the contract about which the traveller is informed before completion of the contract of course.

2. Payment and Cancellation Policy

2.1. Down payment for ALL clients: Upon receipt of the reservation confirmation, ventura TRAVEL GmbH requires a down payment of 20% of the total travel cost within seven days to transform the reservation into a binding booking. This down payment is credited on the travel price. If the down payment is not received within seven days, the reservation will be automatically cancelled. With short-term registrations within 80 days before the departure date, the whole travel price becomes immediately due to payment after receiving the reservation confirmation.

2.2. Final payment for FIT clients (single travellers or small groups that don't charter an entire ship): The final payment must be paid unsolicited 80 days before travel commencement. Please consider the postal and transfer terms.

2.3. Final payment for CHARTER clients: The final payment must be paid unsolucited 180 days before travel commencement. Please consider the postal and transfer terms.

2.4 The traveller can withdraw any time before the travel beginning from the travel contract. We will ask for a written explanation of the reasons for the resignation in written form. The resignation explanation with ventura TRAVEL GmbH is decisive.

2.5 Cancellation fees will follow the schedule below and apply to all guests on the booking.

Days prior to departure  

Cancellation Fee per person

60 or more

20% (the amount of the down payment)

60 or less

No refund

2.6. Until the start of the journey, the traveler may require that a third party takes over the rights and obligations of the contract and participates on the tour. This third party, which is entering into the contract and the original traveler are the same way liable to travel operator as joint debtors for the travel price and the extra cost incurred by the entry of the third party. The tour operator can negate the participation of the third party if he does not meet the special travel requirements or if his participation is against statutory provisions or administrative orders.

2.7 When calculating the days prior to departure, the first day of the trip should not be considered as one of the days. Therefore, the penalty period will commence one day prior to the day of sailing. 

2.8 No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun. 

2.9 Cancellation Policies are subject to change at any time by the cruise line without prior notice.

3. Services, changes to the travel description and price changes before conclusion of the contract

3.1 Which services are contractually agreed, results from the service descriptions of the trip in connection with the data in the concrete travel confirmation.

3.2 ventura TRAVEL GmbH reserves the right pursuant to § 4 para. 2 BGB-Info-VO expressly reserves the right, for factually justified, substantial and unforeseeable reasons, to declare a change to the travel descriptions prior to conclusion of the contract, about which the traveller will of course be informed prior to conclusion of the contract. In particular, ventura TRAVEL GmbH expressly reserves the right to declare a change in the travel price prior to conclusion of the contract due to an increase in transport costs, the fees for certain services, such as port or airport charges, or a change in the exchange rates applicable to the relevant trip after publication of the brochure. ventura TRAVEL GmbH also reserves the right to adjust the travel price prior to conclusion of the contract if the package tour requested by the customer or advertised in the brochure is only available by purchasing additional contingents after publication of the brochure. The customer must be informed of the declared changes in good time before booking.

4. Changes in services and prices after conclusion of the contract

4.1 Changes to essential travel services which become necessary after conclusion of the contract and which were not brought about by ventura TRAVEL GmbH in bad faith are only permitted if the changes are not significant and do not impair the overall design of the booked trip.

4.2 Price changes are only possible after conclusion of the travel contract in the event of an actual increase in transport costs or charges for certain services, such as port or airport fees, or a change in the exchange rates applicable to the relevant trip, if such an increase affects the travel price per person or per seat, if more than four months lie between conclusion of the contract and the agreed commencement of travel. If this is the case, the customer will be informed immediately. Any price increase required after the 20th day before the agreed departure date is invalid.

4.3 In the event of a price increase of more than 5% or a substantial change in an essential travel service, the traveller is entitled to withdraw from the contract free of charge or to demand participation in another trip of at least equivalent value if ventura TRAVEL GmbH is in a position to offer such a trip from its offer at no extra cost. The customer must assert these rights immediately after receipt of the declaration from ventura TRAVEL GmbH regarding the change of the travel service or the price adjustment. Also majeur force can lead to service and prices changes after conclusion of the contract.

5. Services not used

If the tour participant does not make use of individual travel services due to premature return travel or due to other compelling reasons for which he is responsible, there is no claim to a pro rata refund of the travel price. ventura TRAVEL GmbH will endeavour to reimburse the saved expenses with the corresponding service providers.

6. Withdrawal and cancellation by the tour operator

6.1. If the tour description explicitly point out that there has to be reached a minimum number of participants and this number is not reached, ventura TRAVEL GmbH can withdraw from the contract. In this case the minimum number of participants, as well as the declaration about the particular time until the traveler has to be informed about that the number of the participants has not be reached and the tour has been canceled, has to be clearly announced in the prospectus. ventura TRAVEL GmbH will inform the customer immediately after entry of the condition that the tour is not feasible at the latest 28 days before the travel commencement and will offer him to the resignation until this time. The travel price will be immediately refunded.

6.2. If the traveler is disturbing, despite a corresponding warning or is violating in such a manner that the continuation of the contractual relationship until the agreed termination or expiration of a cancellation period is unreasonable, ventura TRAVEL GmbH may terminate the travel contract extraordinarily without notice. In this particular case ventura TRAVEL GmbH reserves the right of the tour price minus saved expenses and if necessary, the reimbursements by service providers or other benefits which they have obtained from other use of rendered services, including obtained revenues from service providers. The interferer covers any additional costs for the return trip.

7. Termination of the contract due to act of nature beyond control

If the tour is complicated, threatened or impaired due to a not foreseeable act of nature beyond control both parties, the ventura TRAVEL GmbH as well as the traveler, may terminate the contract, as it determined in the BGB § 651j. If the contract is terminated, the ventura TRAVEL GmbH reserves the right to claim an adequate compensation for the already rendered or still to be rendered travel services as it is determined in § 651e Abs.3 S.1 and 2, Abs.4 p.1. The ventura TRAVEL GmbH is obliged to take necessary measures, in particular, if the contract includes the return of the travelers back to their country. The additional costs for the return are beared fifty-fifty from both parties. Every further additional costs will be covered by the traveler.

8. Warranty

8.1. Remedy - If the tour is not provided conventionary, then the traveler may require remedial action. The ventura TRAVEL GmbH may deny the remedy if this requires a disproportionate effort. The ventura TRAVEL GmbH may also realize a remedial action that way, that it offers an equal or higher valued replacement. The traveler has to declare any deficiencies and address this request immediately to the local tour guide or call the phone number indicated below.

8.2 Termination of the contract - If a trip is affected significantly due to a defect and the ventura TRAVEL GmbH does not fix the problem within a reasonable time, it is within the possibility of the traveler to cancel the travel contract as part of the statutory conditions, which for reasons of proof is recommended to be done with a written statement. It is not necessary for the customer to set a reasonable time for the remedy, if it is not possible to take remedial action or this is denied by the ventura TRAVEL GmbH, or if the immediate termination of the contract is justified with a special interest of the traveler and is recognizable for the ventura TRAVEL GmbH.

8.3 Compensation - The traveler can in case of a deficiency demand reduction without prejudice to deterioration or termination, unless the deficiency of the tour is based on a circumstance whose declaration is not the responsibility of the ventura TRAVEL GmbH.

9. The tour operator's liability, limitation of liability

9.1. ventura TRAVEL GmbH is liable under the statutory provisions.

9.2. The contractual liability of ventura TRAVEL GmbH for damages, not including personal injuries is limited to three times the tour price, in case that the damage has not been caused intentionally or through gross negligence conduct or if ventura TRAVEL GmbH is responsible for the incurred damage of a traveler because of the damage caused by a service provider. The above limitations are not applying to claims for the loss of baggage which are declared after the Montreal Convention.

9.3. ventura TRAVEL GmbH is not liable for disorders of performance, persons and property in connection with services which are merely provided as outsourced services. If such tour benefits are, in the tour and the booking confirmation and under declaration of the contractor, explicitly declared as external services, so that they make, recognizable for the customer, not part of the travel services from travel ventura TRAVEL GmbH, ventura TRAVEL GmbH is not liable for deficiencies in services.

9.4. If for a travel service apply international agreements or agreements that base on such statutory provisions under which a claim for damages does only work out under certain conditions or restrictions or is excluded under certain premises, ventura TRAVEL GmbH may plead at this against the customer.

10. Obligation of travelers

10.1. The travler is required to check thehim/herself for any entry requirements to the countries visited. The tour operator cannot be help responsible for issues caused by invalid passports or passports that are not valid for enough time upon entry, missing vaccinations, missing hotel/flight reservations etc. Please read the our article on entry requirements to Ecuador and Galapagos carefully!

10.2. The traveler is required to contribute occurring disturbances in the context of the statutory provisions relating to the mitigation requirement to avoid or minimize possible damage.

10.3. The passenger is particularly obliged to inform the local tour guide immediately about his objections. The written form is recommended. The tour administration is mandated to take remedial action, if it is possible. The tour administration is not authorized to demand compensation. If there is no tour administration present, the ventura TRAVEL GmbH has to be informed at his place of business (see below for address and phone number).

10.4. If the traveler is guilty of neglecting a deficiency, a claim of mitigation can not be given.

11. Exclusion of claims and limitation

11.1. Claims for non-conforming provision of the tour have to be asserted by the traveler within one month after the contractual end of the journey towards ventura TRAVEL GmbH. After the deadline, the traveler may only claim if he was hindered at the adherence of the deadline without without its fault or if he makes a tort claims.

11.2. Travel contractual claims of the passengers in accordance with § § 651c to 651f BGB barre within one year. The period begins with the day on which the tour should end according to the contract. If there exist active trials between the customer and the tour operator where there are negotiation about the claim or the circumstances of the claim, then the limitation period is suspended until the client or the travel operator deny the trial. The limitation period shall expire no earlier than 3 months after the end of inhibition Claims in tort are subject to the statutory limitation period.

11.3. It should be noted that for claims of luggage or baggage delay or damages under the Montreal Convention should be displayed within 7 days for baggage loss, and within 21 days after delivery delay of baggage, whereby it is recommended to spot the damage immediately to the competent airline. Likewise a loss, a damage or misdirection of baggage has to be announce to the local tour guide or tour operator.

12. Passport and visa requirements, health regulations Police

12.1 Any traveler who in possession of a valid passport (national identity card, passport) - possibly with a visa - is responsible for the compliance of passport, immigration, immunization, foreign exchange and customs must be responsible. All kind of disadvantages (eg the payment of cancellation fees) which arising from the failure to comply with these requirements are for the account of the traveller, except those who are caused by a culpable false or not transmitted information of ventura TRAVEL GmbH.

12.2 The ventura TRAVEL GmbH is also not liable for the timely issuance and access of necessary visa by the respective diplomatic representation if, in exceptional cases the ventura TRAVEL GmbH is responsible for the procurement of visas unless that ventura TRAVEL GmbH is responsible for the delay.

13. Information requirements on identity of the executing airline company

The EU Regulation to inform passengers about the identity of the executing airline company obligates the tour operator, to inform the customer about the identity of the operating airline and all the flight transportation services to be provided in the context of booked tour at the time of booking. If at the time of booking the airline company has not yet been determined, ventura TRAVEL GmbH is committed to inform the customers about the airline(s), which will probably realize the flight(s). ventura TRAVEL GmbH is also committed to inform the customers about a change of the executing airline. All reasonable steps must be realized immediately to ensure that the customer as informed as soon as possible about the changes. The Black List is available on the website of the EU http://air-ban.europa.eu available and is updated continuously.

14. Ineffectiveness of individual provisions, applicable law

The ineffectiveness of individual provisions of the travel contract does not invalidate the entire travel contract. This agreement is governed by German law.

Status: 21 March 2018